1. Introduction
Quest Digital Auto Funnel (“Quest Digital”, “we”, “our”, or “us”) provides AI-powered software tools that help businesses attract leads, automate funnel workflows, and manage campaign execution. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.
By accessing or using our platform, website, integrations, or customer support channels, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Personal Information
We may collect information you provide directly when you create an account, request a demo, make a purchase, contact support, or communicate with our team.
- Full name, business name, and role.
- Email address, phone number, and billing details.
- Account credentials and authentication preferences.
- Customer support messages, attachments, and troubleshooting details.
- Marketing preferences and communication consent records.
Automatically Collected Information
When you use Quest Digital Auto Funnel, certain technical and behavioral data may be collected automatically to ensure security, functionality, and product performance optimization.
- Device information (browser type, operating system, language settings).
- Log data (IP address, pages viewed, timestamps, referral URLs).
- Platform events (feature usage, click paths, workflow activity).
- Session metadata and diagnostic telemetry used to monitor reliability.
- Cookies and similar tracking identifiers as described below.
3. How We Use Your Information
We use collected information to operate and improve our services, maintain platform security, and deliver better outcomes for customers.
- Provide access to the platform and core SaaS features.
- Process subscriptions, invoices, renewals, and payment confirmations.
- Deliver onboarding, account support, and incident response.
- Personalize product recommendations and automation workflows.
- Send service-related alerts, release updates, and policy notices.
- Detect fraudulent behavior, abuse, and unauthorized account activity.
- Analyze usage trends to improve reliability, speed, and UX.
- Meet legal, regulatory, and contractual compliance obligations.
5. How We Protect Your Information
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
- Encryption in transit using TLS and secure communication protocols.
- Access controls based on role, permissions, and least-privilege principles.
- Environment monitoring, vulnerability management, and patch workflows.
- Secure credential handling and account-level authentication controls.
- Internal logging, anomaly detection, and incident response playbooks.
- Vendor due diligence and confidentiality obligations for subprocessors.
While no system is guaranteed to be 100% secure, we continuously improve our defenses to maintain high standards of protection and operational resilience.
6. Third-Party Services
To provide our services, we may integrate trusted third-party providers. These providers process data under contractual terms and applicable laws.
- Payment Gateways: Used to process subscription payments and billing operations.
- WhatsApp Services: Used for approved campaign messaging and business communication workflows.
- Email Providers: Used for transactional notices, onboarding sequences, and campaign delivery.
- Analytics Platforms: Used to evaluate usage patterns and improve service quality.
- External APIs: Used to power integrations selected by customers in their workflows.
Third-party services have their own privacy policies and data handling practices. We recommend reviewing those policies when enabling integrations.
7. Data Sharing
We do not sell your personal data. We may share information only as needed for legitimate business and legal reasons.
- With service providers that support hosting, payments, analytics, support, or messaging.
- With professional advisors (such as legal or accounting counsel) under confidentiality duties.
- To comply with legal obligations, lawful requests, or enforceable governmental orders.
- To protect rights, security, and operations of our platform, users, and partners.
- In connection with corporate transactions (merger, acquisition, financing, or asset transfer), subject to applicable safeguards.
8. Data Retention
We retain information for as long as necessary to provide services, satisfy legal obligations, resolve disputes, and enforce agreements.
- Account Data: Retained while your account is active and for a limited period afterward to support reactivation, continuity, and compliance.
- Transaction Records: Retained for financial reporting, tax, and audit requirements.
- Marketing Data: Retained until you opt out or request deletion where permitted.
- Activity & Security Logs: Retained based on operational, fraud-prevention, and legal necessity.
Once retention periods expire, data is deleted, anonymized, or securely archived according to internal controls and legal requirements.
9. User Rights
Depending on your jurisdiction, you may have rights over your personal information. We provide reasonable mechanisms to help you exercise those rights.
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal data, subject to lawful exceptions.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities where applicable.
- Update marketing preferences or opt out of promotional communications.
To submit a request, use the contact details in Section 13. We may ask for identity verification before processing sensitive requests.
10. Children’s Privacy
Quest Digital Auto Funnel is intended for business users and is not directed to children under the age required by applicable law (for example, under 13 or under 16, depending on region).
We do not knowingly collect personal data from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to investigate and remove the data.
11. International Data Transfers
Because we serve customers in multiple regions, your information may be processed or stored in countries different from your own. Where cross-border transfers occur, we use appropriate safeguards designed to protect data.
- Contractual protections with vendors and subprocessors.
- Security controls aligned with industry best practices.
- Additional legal transfer mechanisms where required by local law.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect legal requirements, platform changes, or operational improvements. When updates are material, we will provide notice through the platform, email, or other appropriate channels.
The “Effective Date” at the top of this page indicates when the latest version became active. Continued use of our services after updates means you acknowledge the revised policy.
13. Contact Information
For privacy questions, requests, or concerns, please contact our team:
- Email: [privacy@questdigitalautofunnel.com]
- Phone: [+1 (000) 000-0000]
- Address: [Quest Digital Auto Funnel, Street Address, City, State/Region, Postal Code, Country]
We aim to respond to verified privacy inquiries within a reasonable timeframe, typically within one business day for initial acknowledgement.