Refund Policy

1) Overview

This Refund Policy applies to all products, subscriptions, services, and digital solutions offered by Quest Digital Auto Funnel. By purchasing any offering from our platform, you acknowledge and agree to this policy in full.

Our objective is to provide transparent billing standards while protecting customers and the platform from misuse, payment abuse, and unauthorized claims.

2) Subscription Services

Our plans may be offered on a monthly or annual billing cycle. Subscription fees are charged in advance for the selected billing term and renew automatically unless canceled prior to the renewal date.

If your subscription renews, the applicable fee is billed using your saved payment method. It is your responsibility to ensure your payment details remain accurate and current.

3) No Free Trial Policy

Quest Digital Auto Funnel does not provide a free trial period for paid subscriptions at this time. Customers are encouraged to review available product information, onboarding materials, and demonstrations before purchase.

Purchasing a plan confirms your decision to proceed under this no-free-trial structure.

4) Refund Eligibility

Refund requests may be considered in limited cases after internal review and verification. Typical eligible scenarios include:

• Verified duplicate payments for the same billing event.
• Confirmed billing errors caused by system malfunction.
• Unauthorized transactions validated through account and payment evidence.

Each case is evaluated independently, and additional documentation may be required before any decision is finalized.

5) Non-Refundable Services

Unless otherwise required by law, the following are generally non-refundable once activated, delivered, or scheduled:

• Digital products and downloadable assets.
• Subscription fees after account activation.
• Custom development and implementation work.
• Platform setup fees and onboarding configuration charges.
• White-label setup and tailored brand configuration services.
• Consulting sessions, strategy calls, or advisory retainers.
• Training sessions, workshops, and education packages.

Customers should confirm scope and deliverables before purchasing custom or service-based packages.

6) Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation ends future renewal charges but does not retroactively reverse previous payments.

• Cancellation typically becomes effective at the end of the current billing cycle.
• Access to subscribed features may continue until that cycle concludes, if applicable.
• Renewal is terminated once cancellation is confirmed.

7) Billing Disputes

If you believe a charge is incorrect, contact our support team directly before filing a chargeback whenever possible. This allows us to investigate quickly and resolve valid claims.

Standard dispute reviews are initiated upon receipt of:

• Transaction identifier and charge date.
• Account email associated with the purchase.
• Supporting evidence such as bank statement excerpts or card activity proof.

Initial investigation generally begins within 2 to 5 business days after complete evidence is received.

8) Processing Time

Once a request is submitted, practical timing usually follows this sequence:

• Internal review and eligibility verification: approximately 3 to 7 business days.
• If approved, payment reversal initiation: approximately 1 to 3 business days.
• Final credit posting by banking networks: approximately 5 to 10 business days after reversal is initiated.

Actual timing can vary by card issuer, country, and payment corridor.

9) Third-Party Payments

Quest Digital Auto Funnel may process transactions through third-party payment providers and financial institutions. Gateways, card networks, and banks can apply their own processing timelines, controls, or policy conditions.

We are not responsible for delays introduced solely by external payment systems once a refund has been approved and released on our side.

10) Policy Changes

We reserve the right to modify this Refund Policy at any time to reflect business, legal, platform, or operational updates. Changes become effective upon publication on this page unless otherwise specified.

Customers are encouraged to review this policy periodically to stay informed of current terms.

11) Contact Information

For refund questions, charge clarifications, or cancellation assistance, contact our support team directly. Please include your account email and relevant transaction details so we can assist faster.